Location : Designation : Business Manager
Designation : Business Manager
Overview : The Retail Banking and Wealth Management (RBWM) Business offers a range of services, including personal banking, mortgages, loans, credit cards, savings and investments and insurance.
Within RBWM Technology there are 11 global business functions, with a budget of US$1.4bn and approximately 7,000 people, spread over multiple locations worldwide.
Supporting the RBWM Technology department with its smooth operations is the RBWM Technology COO team which is a team of approximately 75 people across UK, India, Poland and Hong Kong.
The role is that of a senior analyst within the Internal Governance stream within the RBWM Technology COO (a team of approximately 4 people).
The four main objectives of the Internal Governance function are :
By the voice of RBWM Technology within Technology.
Support RBWM Technology COO and CIO with smooth operation of the global RBWM Technology team.
Facilitate and co-ordinate the internal RBWM Technology Governance and Management forums to allow the ExCo achieve it’s objectives.
Ensure full compliance to HSBC internal processes and policies across RBWM Technology and RBWM Technology COO.
This role will be a proactive and operational role, with excellent communication skills, with the ability to build stakeholder relationships across Senior Management and the global business functions, to ensure the creation and ongoing management of an operationally excellent organization.
Role summary : Specific responsibilities include : Planning and delivery of Governance / Management Meetings
Work closely with the Head of RBWM Technology and COO to plan and deliver monthly ExCo, weekly OpCo and daily Scrum meetings including co-
ordination of associated logistics.
Work across global business functions to ensure all meeting material is compiled, reviewed and delivered on time, with sufficient quality and achieves the desired requirement.
Compile and share minutes of the relevant meetings and ensure all actions are completed and closed in a timely manner.
Compliance / Exception Reporting
Produce and manage all Clarity timesheet and mandatory training exception reporting, work with global business functions to resolve all exceptions.
Compile and delivery the weekly MI dashboard on exceptions.
Working with the overall Internal Governance lead to proactively identify process improvement and promote process excellence / best practice.
Represent RBWM Technology COO on any internal process improvement working groups (e.g. Clarity).
Manage RBWM Technology COO SharePoint site and email distribution list structures.
Suggest and implement new ways of working that successfully deliver quick wins through improved service, customer satisfaction and process improvements.
Deputize for the head of Internal Governance when they are on holiday or otherwise needed.
Fluent in English with excellent communication skills, both written and verbal with the ability to distil key facts from complex issues and present them appropriately to the audience, business or technical, junior or senior;
Ability to work autonomously under pressure to tight deadlines, prioritising work in a multiple stakeholder environment where demand exceeds supply and resolving the conflicts that result;
Experience working in Financial and Banking sector with good exposure to Internal and Regulatory Compliance, Auditing, Financial management and reporting;
Highly disciplined approach to documentation standards, including version control management;
Experience of working on global initiatives, engaging with team members and stakeholders in multiple locations and time zones;
Evidence of delivery in a similar role within a global organisation.
Excellent organizational capabilities.
Proficient in Microsoft Office Tools (Excel, PowerPoint and Word).
Excellent process analysis and problem solving skills;
Ability to drive change and improvement to existing processes and to create new processes;
Decision-maker considered and timely especially when under pressure;
Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users;
Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships;
Ability to work with resources based in other locations;
Proven ability to prioritise workload effectively in line with business priorities;
Can do’ attitude. Willing to turn a hand to whatever task is required; and to contribute to a larger team; to have flexible approach to responsibilities;
Self-motivation, and a proven rapid learning capability in a changing environment are essential;
Financially literate (able to understand key accounting practices) ;
Some project management experience would be preferable.
ESSENTIAL SKILLS / COMPETENCIES
Professional Qualification (bachelor degree or equivalent).
Excellent Microsoft Excel and Microsoft PowerPoint skills.
Previous experience within a large IT Organization (within financial services preferable)
Previous background of working in a matrix organisational structure;
Effective written and spoken communication skills in English;
Highly developed reasoning and analytical skills;
Self-motivated, enthusiastic and proven fast learner;
Structured worker able to efficiently manage multiple tasks;
Accountability takes ownership of tasks assigned to ultimate resolution;
Cultivates a collaborative and cooperative attitude;
An appreciation and respect for local cultures, and ability to both influence and work effectively with them;
Ability to challenge accepted wisdom to ensure focus is aimed at the most appropriate solution rather than accept those that have always been that way ;
Experience in working in teams across dispersed geographies;
Ability to work flexibly and take responsibility for all areas of work as required