Financial Responsibilities 100% achievement of the assigned targets. taking initiative with team for Marketing activities , leafleting , Canopy with team , Identifying new source of business prospect and areas Coordinating with prospective customer and existing customers for sourcing new business , arranging meeting with existing customer at their places and arrange meeting with customer and office for other places -
like customer meal , meeting , gathering , get to gather Serving customer queries and Build up customer relationship and develop brand value in the market.
Attending all the customer queries and providing resolution to their issues accordingly. Portfolio Management in Co-ordination with Collection department, collective executive , collection visits , ECS and ACH collection Physical verification of customer's residence, business and any other asset crucial from credit point of view and verification of photographs taken by RO , verification of legal papers in originals , checking the title document chain , checking property verification with legal documents , checking the reference of business .
Flowing PM / CH and senior instrcution , coordinating with FI, Collection , Valuation , Legal team for getting the desired visits done reports .
Visiting the customers for first FI and meeting taking the seniors to the customer place for visit and verification Physical Verification of credit related documents like ITR'S, Bank Statements, receipts, ledger etc and the property documents-
of these documents Preparing basic CAM , appraise , recommendation of cases to appropraite autority , mail approvals from authorities for credit , legal , technical, OPS , Store etc Taking reference Check of customer from local market and existing customers Following a proper procedure ensuring the proper handling of Property Documents , physical movement of files and papers to cental OPS Portfolio Management and visit to delinquent cases time to time , Maintaining of WIRR and average Fees, with calibration of collection team .
collection and maintaining of data from open marketing activities for tele calling and self sourcing . Following of the leads so generated from this data receiving from telemarketing team checking of the documentation of the files , filling the agreements , formates and other formalaties for the disbursement of the case Clearing all queries coming from customer , credit , OPS , Legal , Valuation .
Timely submission of daily MIS and sourcing data to reporting authority , preparation of sourcing MIS , disbursement MIS , following and completing the audit MIS and queries , OPS pendency and any other work as instrcuted by senior reporting bosses.
Non Financial Responsibilities Doing the clear and honest deal with intact integrity , shoul not be involve in any kind of direct / indirect interest in th transaction Guide, take training session on Sales process, strategies and incentive scheme.
Ensure end person should be clearly aware, understand the scheme and working hard to achieve the same. Clearing all the queries of the customer and make sure to clear him final ROI , Fess , Charges , and all other terms of the case absolute terms Maintaining good and decent behaviour while dealing the customer , visiting his property , shop , godown and specially while taking photos of the property and house and surrouning with permission of the customer Conducting the customer referece checks with atmost sincerity and matuarity -
so the goodwill of the client should not be hampered or no defame should be there . Be sure not to disclose any financial or personal information of the existing / new clients with any ( existing / propspective clints ) or to anybody whomsover outside company.
Nurturing the talent within th team , promote and encourage team members to perform , achieve targets , earn incentive , achieve contests.
Compliance & Risk Responsiblities Taking responsibility of confidentiality of informations gathered from clients , not to share any information with compitition Taking the responsibility of company information -
not to share the with anybody out of offcie in any form , Verble , written , soft , mail any way -whatsoever showing and presenting all information collected for any case in healthey and clear terms , not to present any information related to customer , property , credit check , reference etc aboout any custyomer while presenting the case of profile in visiting or appraising the case safeguard of company assets provided for serving job responsibilities , like I Card , SIM, Marketing material , Computer Systems etc.