Customer Service / Back office
Truewer HR Services Private Limited
Mumbai City
8d ago

Should be able to multi-task during handling a transaction and dealing with a client.

Ability to understand / comprehend the clients requirements and respond tactically

Emphasizing on key words, handling objections and using product / service benefits to respond to customer’s queries

Should be able to profile and engage customers to create strong foundations and impart companies principles

Accurately capturing required customer details in CRM tool

Meet Call Quality requirements as outlined via Call Monitoring Guidelines and Policies

Requires maintaining 100% Product Compliance as per market guidelines

Real time adherence and ad-hoc implementation of product training basis of Service Level Agreements

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