Should be able to multi-task during handling a transaction and dealing with a client.
Ability to understand / comprehend the clients requirements and respond tactically
Emphasizing on key words, handling objections and using product / service benefits to respond to customerâ€™s queries
Should be able to profile and engage customers to create strong foundations and impart companies principles
Accurately capturing required customer details in CRM tool
Meet Call Quality requirements as outlined via Call Monitoring Guidelines and Policies
Requires maintaining 100% Product Compliance as per market guidelines
Real time adherence and ad-hoc implementation of product training basis of Service Level Agreements