Executive- IT Applications Monitoring & Operations control support - Ma nage Application Operation support thru Event monitoring, ticketing system, job scheduling / monitoring, etc.
using HP OV, Remedy, TWS user, Control M, etc. - Daily & weekly & monthly task, health checks, monitoring, housing keep ing activities, & proactive restarts -
Troubleshooting & resolvingall incidents, service request, Problem & trouble tickets assigned as per agree d SOPs. - Experience with telecom application domain for min 3 years -
Expert o f ITIL / ITSM processes -Strong Skills of Unix & PL / SQL . "
Deliver on assigned troubleshooting & incidents, service request, Problem & trouble tickets - Ensure SOPs are upto Date "
Application monitoring & Operations control, ITIL"
BE / MCA